Privacy Policy

1. Who We Are

Xilyor ("we", "us", "our") is an IT services company founded by Mohamed Elleuch, providing web development, AI solutions, mobile app development, and software consulting services. Our website is https://xilyor.com.

For privacy-related inquiries, contact us at: [email protected]

2. Information We Collect

2.1 Information You Provide

• Contact form submissions — name, email address, phone number (optional), and message content when you reach out to us.
• Email correspondence — any information you share when communicating with us directly by email.

2.2 Information Collected Automatically

• Visitor logs — IP address, browser type, pages visited, and timestamps for security and analytics purposes.
• Cookies — small files stored on your device to improve your browsing experience. We use session cookies and analytics cookies.

3. How We Use Your Information

• To respond to your enquiries and provide the services you request.
• To improve our website content and user experience.
• To monitor website security and prevent abuse.
• To comply with legal obligations.

We do not sell, rent, or trade your personal data to third parties.

4. AI Chatbot (Rania)

Our website includes an AI-powered chat assistant named Rania, powered by Google Gemini. Messages you send through the chat are processed by Google's Gemini API to generate responses. Conversation history is stored locally in your browser (localStorage) and is not retained on our servers. Please do not share sensitive personal information through the chat.

5. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics — website traffic analysis. See Google's Privacy Policy.
• Cloudflare — CDN, DNS, and security services. See Cloudflare's Privacy Policy.
• Google Gemini API — AI chat responses. See Google's Privacy Policy.

6. Data Retention

Contact form submissions are retained for up to 12 months for business correspondence purposes. Visitor log data is retained for up to 90 days. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Data portability.

To exercise any of these rights, contact us at [email protected].

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS and protected by Cloudflare.

9. Cookies

We use cookies for analytics and session management. You can disable cookies in your browser settings; however, some features of the website may not function correctly without them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent changes. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone: +216 27 084 915